Commonly Asked Questions About Facts

1. If payments are made automatically from my bank account, does that mean the college has direct access to my account?

No. This is a common misconception about automatic payments. No one other than your own financial institution has access to your bank account. When you arrange automatic payments through FACTS, you have authorized a specific amount to be paid on a predetermined date each month.

2. When will payments begin?

After your agreement is received by FACTS, we will send you a letter or e-mail confirming the monthly payment amount and when the payment is to begin. Payments will be processed on the same date each month until the total balance is paid in full. The letter will also serve as a reminder that a $25.00 nonrefundable enrollment fee will be processed from the account indicated on the agreement.

3. What if I miss a payment?

If you miss a payment, you will receive a letter from FACTS with instructions on how the missed payment will be handled. A $25.00 missed payment fee will be assessed for each missed payment attempt. This fee is charged by FACTS to offset the fees assessed by the bank when your payment is missed.

4. Can I make changes to my budget plan?  YES

• If you have questions regarding your tuition balance, please call the Henry Ford Community College Cashier's Office at 313-845-9641.
• Call FACTS at 800-609-8056 to make any changes to your address, phone, or banking information.
• Go to "My FACTS" Account to review your agreement online. The instructions to access "My FACTS" account are located in your confirmation letter or email.